Returns & Exchanges

At Prana Foods, we strive for 100% satisfaction with every bite; however, due to the perishable nature of our products, we offer refunds or replacements for items that arrive damaged or defective. Please contact us within 7 days of delivery to initiate a claim for any quality-related concerns.

Return Process

• 1.
  Report the Issue

  Email our support team with your order number and a brief explanation of the concern regarding your food items.

• 2.
  Provide Documentation

  Attach clear photos of the product and packaging, especially if there is visible damage or a quality discrepancy.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to ensure it meets our freshness standards.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no extra cost.